Posted: Nov 24, 2007
Does Rescheduling Rule Your Life
by: Joseph D. Hawn
Does Rescheduling Rule Your Life?
Is rescheduling becoming a growing trend in today business world? With the continued growth in technology and the global trend of the electronic leash ruling everyone's world. Is the new generation or era in business becoming too relaxed and less serious of professionals as past? In the past month I have experienced numerous professionals from various fields and industries be tremendously tardy and act as if this was an okay business practice.
With the millions of professionals using computer programs such as lotus notes, outlook, and other professional schedulers. Along with cellular phones with scheduling and internet options, personal digital assistants, secretaries and executive assistance as well as other options. Many of these situations could be avoided with emailing and calling ahead to confirm appointments with customers, clients, and other business associates to reduce the effects of this growing trend. These tips are basics that can help remind many professionals how to effectively reduce this growing trend and integrate these channels into their daily activities.
Tip 1: Pre-plan Daily Activities
By simply taking 10 minutes out of our day before leaving the office to review our pre-planned schedule for the next day or that given day we can reduce the chance of missing appointments. This act will help engrave a mental note of what appointments lay ahead of us on our path to success. This will also help in writing down last minute notes about the client or customer as well as checking on orders and internal procedures to guarantee the best customer services for the business. Even if you have a desktop and no laptop you can still carry a notebook or printouts with this information.
Tip 2: Utilize Computer Programs
By this simple task of daily reminders we can reduce the chance of missing appointments and stay on top of orders that have time and date sensitivity. We may include notes to call customers about orders, provide detail information vital to and about our customer, remind ourselves of issues or questions your customer recently requested that may still be outstanding.
Tip 3: Utilize Mobile Device Options.
By keeping records and appointments on schedulers in our mobile devices we can stay one step ahead of our competitors. This reduces the chance of mixing clients up if you have numerous appointments in a condensed timeframe. You may review previous orders, special notes about customers, check on current order status and allow ourselves to be prepared when we meet with or calling these customers.
Tip 4: Utilize a Calendar or Portfolio
By keeping appointments written in a notebook, a portfolio, or in a carry along calendar we can reduce the chance of missing our appointments. This also shows customers you value their time as well as your own organization. By utilizing this tool you may help keep yourself organized even without the luxury of a computer. The portfolio also allows you to carry along file folders of client's important information and records. I recommend you always carry only what you need and keep back-up records of all information at the office to help reduce the chance of them being lost or stolen.
Tip 5: Call Ahead
If you have a secretary or executive assistant utilize their services to remind you of all appointments and order progress. Have these people call or email ahead on any appointments to confirm. Also these people can help in last minute changes of schedules and proper paperwork needed for clients. With a low budget I do not have the luxury of these services. I begin by emailing customers at least a day ahead to confirm with a call to confirm the day of any appointment.
Tip 6: Stay on top of Trends
By staying on top of trends we not only can help our customer but ourselves in effectively utilizing the latest technology. This not only shows your customer you care about the sale but about their business.
Remember if you treat other as you wish to be treated you will always be successful. As professional's we should not just reap the sale but sow the reward. In business if you consider the customer and other business associates to a tangible asset such as gold. Repeat business then can continue to be mined for many years to come with the right goal setting from any business.
Joseph D. Hawn is a business consultant who can be reached at
mailto:jdhbusinessservices@hotmail.com
http://www.myspace.com/jdhbusinessservices
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